Circulation has been growing in recent

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Returns and complaint handling Although returns and complaints also take place in traditional stationary stores, in the case of online stores this process may be more complicated. This involves specific logistical procedures that must be followed in the event of such a return. Legal provisions are also important - in many countries, consumer law specifies the period within which the customer can return the goods and within what time he can count on a refund or replacement of the defective goods. E-commerce warehouses must therefore be prepared to handle returns and complaints and ensure an efficient procedure for returning goods.

Adaptation to increased activity during promotional periods and seasonal peaks E-commerce warehouses must be prepared for increased activity during promotional periods, such as Black Friday or Cyber ​​Monday, and during holiday seasons. Increased order volume, often twice or more, poses a photo retouching major logistical challenge, so proper planning and organization are crucial. E-commerce warehouse. The process of completing e-commerce orders In the context of e-commerce warehouses, it is difficult not to devote several separate paragraphs to order picking itself. Its correct and efficient implementation not only affects the level of customer satisfaction.



Also translates into the profitability of the company and determines the effectiveness of other processes in the warehouse. In the case of e-commerce warehouses, we can distinguish the three most popular order picking methods, specific to this channel. The first one is multi-order picking, i.e. the picking of many orders in one picking path, with the assumption that each order is picked into a separate picking unit. This method of picking is used due to the structure of e-commerce orders, i.e. few items with a small number of items per item, and therefore, the orders are small and often fit into small containers or boxes.